Welcome to Mellow. Please read the following Terms and Conditions carefully before using the website or completing a purchase:
1. Products and Specifications
All displayed products are designed according to the highest quality standards.
The images and specifications shown on the website reflect the actual product as accurately as possible.
2. Sales Policy
Once the purchase is completed and the order is confirmed, the contract becomes binding for both parties.
Order cancellation after payment is not permitted except in the following cases:
-
A delivery delay exceeding 14 days from the scheduled date.
-
A verified manufacturing defect in the product.
3. Exchange and Return
For public health reasons, products cannot be exchanged or returned after receipt, as they are classified as sensitive personal items (such as bedding and mattresses).
In case of a manufacturing defect, please contact us within 24 hours of receiving the product for evaluation.
4. Delivery and Shipment
Delivery is available within Kuwait only, and is completed within the timeframe specified at the time of purchase.
Please ensure that the provided information (address, phone number) is accurate. The customer is responsible for any delivery issues arising from incorrect details.
5. Privacy and Data Protection
Mellow is committed to maintaining the confidentiality of customer data and will not share it with any third party.
✅ By completing your order, you acknowledge that you have read, understood, and agreed to these terms and conditions.
